Table of Contents
Introduction
Many beauty businesses in Nairobi now offer their services from the comfort of your home. May it be getting your waxing, eyelashes, eyebrows, and nails. I know inviting a beautician into your home is not the same as walking into a salon.
At home, you’re in your personal space. That means you need to be extra cautious about who you let in. I’ve heard stories from Nairobi clients who booked the first number they found on Instagram, only to be disappointed with the outcome, or even worse, to feel uncomfortable in their own home.
That’s why, before you book a beautician for a home service, you need to ask the right questions. These questions will help you know if the person is professional, safe, and skilled enough to give you the look you want. Let’s talk through them, one by one.
Questions to ask the Beautician for home service
1. What Home Services Do You Offer?
Don’t assume every beautician offers all services at home. Some may only do nails. Others might focus on lashes and brows. A few handle waxing or facials. For example, one of my friends in Nairobi wanted both nails and eyelashes done on the same day. She booked a beautician, only to discover the lady only came with nail polish and a UV lamp, but nothing for lashes. She had to reschedule everything.
So, the first question is simple: “What home services do you offer?”
This helps you avoid wasting time and ensures you book someone who can give you the full package you want.
2. Do You Bring Your Own Tools and Products?
Imagine you’re ready for your nail appointment at home, but when the beautician arrives, they ask you for acetone, cotton pads, or even a nail file. I know it is frustrating.
A professional beautician should carry everything they need, from tweezers for brows to wax strips, UV lamps, and quality gels. It’s their responsibility to make the home service feel like a salon experience.
Maybe you prefer your own products because of sensitive skin. Then you should ask in advance whether they’re okay using your products, which I am sure they won’t have any problem with.
3. How Do You Ensure Hygiene and Safety?
This question is so important, especially in Nairobi, where people sometimes overlook hygiene in the rush to serve more clients. A home service should still follow the same hygiene standards as a salon.
Ask things like:
– Do you sanitize your tools after every client?
– Do you carry disposable items like waxing strips and gloves?
-Do you clean your brushes before every appointment?
You shouldn’t risk infections on your nails, eyes, or skin just because you skipped this conversation or you were afraid to ask.
4. Can I See Some of Your Work?
We live in the age of Instagram and TikTok. Most beauticians in Nairobi showcase their work on social media. Ask for pictures or even short videos of their clients. That way, you can confirm if their style matches what you like.
I once met a lady in South C who told me she booked a lash technician without checking their work. The lashes were clumpy, uneven, and way too long for her eyes. She said she had to remove them the very next day.
You can’t employ someone without seeing what they do. So just taking a look at their work before booking an appointment gives you confidence.
5. How Long Will this Service Take?
Time matters. If you’re booking a waxing service at home during your lunch break or you’re rushing to an evening event in Nairobi, you need to know how long the beautician will take. Some are quick and efficient, while others need more time.
Asking this upfront helps you plan your schedule and avoid unnecessary stress.
6. What Are Your Charges for Home Services?
Let’s be honest, Nairobi is full of surprises when it comes to pricing. One beautician may charge KSh 1,000 for a manicure, while another charges KSh 3,000 for the same thing.
Before confirming, always ask:
-What’s the price?
-Does it include transport?
-Do you charge extra for far locations like Ruaka, Syokimau, or Rongai?
Clear communication about money avoids last-minute disagreements.
7. What Happens If I’m Not Satisfied?
This is a tricky but necessary question. Not every service goes as planned. Maybe your polish chips the same day, or your lash extensions don’t last a week.
A good beautician will have a policy. For example, some may agree to a free fix within 24–48 hours if the issue is on their side. Asking this question helps you know whether the beautician values their clients or only cares about getting paid.
8. Do You Have Any Recommendations for Preparation?
Before a waxing appointment, you may need to let your hair grow a certain length. Before a lash service, you might need to clean your eyes and avoid oily products. Before nails, your old polish may need to be removed.
Asking this question shows you’re serious about your booking and also helps the beautician prepare well for your home service.
9. How Do I Book and Pay?
In Nairobi, most people use M-Pesa. Some beauticians will ask for a deposit before they leave their salon or home base, while others may prefer cash after service. Always ask about the booking process.
This way, you avoid misunderstandings like a beautician canceling last minute because you didn’t send a deposit.
Short Story
Let me tell you about a friend from Westlands. She was excited about her first waxing home service. The beautician came late, carried very little wax, and halfway through the session, she ran out. My friend had to sit there half-waxed waiting for the lady to rush out and buy more. It was both painful and embarrassing.
If she had asked the right questions before booking, she would have avoided the whole mess. That’s why these questions are not just formalities. They protect your time, money, and comfort.
Conclusion
Booking a beauty home service in Nairobi is one of the best ways to stay beautiful without leaving the comfort of your home. But before you invite a beautician into your space, you need to ask the right questions.
-What services do you offer?
-Do you bring your own tools?
-How do you keep everything clean?
-Can I see your work?
-How much will it cost?
-What if I’m not happy with the results?
These are not difficult questions. They’re simple, but they can save you from disappointment and give you the peace of mind you need. If you want to know more questions to ask your beautician, check out this blog.
If you’re ready to enjoy safe, professional, and comfortable beauty services at home, look no further than Urban Glam House Kenya. We understand the Nairobi lifestyle, and we bring the salon experience straight to your door.
Book your next appointment with us today and enjoy beauty on your own terms, right in your home.
