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Urban Glam Booking Reschedule

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Welcome to our booking policy page. Please read the following carefully.

Making a booking:

  • All appointments are to be reserved via our website.
  • You can only reserve an appointment up to 1 hour before the session is due to begin.
  • You can book an appointment as early as up to one month before the due date and up to one hour before the service is ready to begin.
  • To reserve an appointment, kindly select the service you are looking for and complete the booking form in the page.
  • Ensure that you complete all the fields in the booking form with accurate information about the service you are booking an appointment for, that is, the date and time.
  • Please arrive up to 15 mins before your appointment in order to ensure your appointment begins on time.
  • If you wish to cancel or reschedule your appointment, kindly WhatsApp us on +254 703 654 239.
  • Late arrivals are only exempted up to 15 mins after the scheduled time. After 30 minutes the session will be cancelled.

Making payments:

  • All appointments attract a non-refundable deposit fee of 50% of the service cost before they are confirmed.
  • The remaining 50% will be due after the service has been rendered and complete.
  • All payments are made via the website checkout page.
  • Ensure that you provide the correct MPESA /Card details at checkout.
  • Ensure that you have enough money in your MPESA/Card before attempting to pay to avoid inconvenience.
  • If you have any trouble completing your payment, kindly WhatsApp us on +254 703 654 239 will be happy to assist you.

Thank You for Booking with Us.